QuickBooks Online sync error: The amount cannot be updated on the bill because of the current approval mode set
Why the sync error occurs
This error occurs when an approval policy in J.P. Morgan Digital Banking Cashflow360 prevents a bill update trying to sync over from QuickBooks Online.
How to fix the sync error
This error has three possible resolutions, depending on the preferred workflow:
To allow edits to sync from QuickBooks Online
In J.P. Morgan Digital Banking Cashflow360:
- Select Settings
- Select Bill Approvals
- Select Edit
- Select Changes can be made to bills even after they are approved
- Select Save
- Return to the Sync Status page
- Select Fix to the left of the sync error
- Select Next
- Sync again
To clear the error without changing settings in J.P. Morgan Digital Banking Cashflow360
- Select Fix to the left of the sync error
- Select Next
- Sync again
To make changes in QuickBooks Online without affecting J.P. Morgan Digital Banking Cashflow360 data
Contact Customer Support to request 1-way sync for transactions.
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