Sage Intacct sync error: Please link vendor to this Charge Card.

Why the sync error occurs

This error occurs when a payment cannot sync to Sage Intacct from J.P. Morgan Digital Banking Cashflow360 because Sage Intacct doesn't allow the sync to use a bank account that's linked to a credit/debit card.

How to fix the sync error

Unlink the payment bank account GL (COA) from any credit/debit cards in Sage Intacct, under Cash Management > Credit Card Accounts. View each Charge Card account and be sure the Credit-card offset account isn't set to the payment account used on payments in J.P. Morgan Digital Banking Cashflow360.

The best practice here's to create a separate bank account in Sage Intacct to associate those charges to.

Charge Card Account