Xero sync error: This invoice was modified in Bill.com after a payment was made. These changes should be recorded manually in Xero.

Why the sync error occurs

This error occurs when an invoice has been edited in J.P. Morgan Digital Banking Cashflow360 after a payment has been made, and applied, to it in Xero.

Edits made on the invoice can be reviewed in the audit trail. To view the audit trail of the invoice:

Select Invoices in the navigation menu
Select the Invoice number
Select More actions
Select Audit Trail

How to fix the sync error

To fix the error:

Manually update any changes needed in Xero
Select Resolve on the sync status page
Select I've updated this invoice in Xero; remove this error and sync future updates
Select Confirm
Sync again

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